Customer Service Representative

1 day ago


Fort Lauderdale, Florida, United States Staff My Agency Full time

We are seeking a highly skilled and caring professional to join our team as a Customer Service Representative at Staff My Agency. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.

  • Key Responsibilities:
    • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized solutions.
    • Establish and maintain strong relationships with customers, following up with them as needed to ensure their needs are met.

What We Offer:

  • Competitive Compensation: A base salary plus commission/bonus structure that rewards your hard work and dedication.
  • Opportunities for Growth: A clear path for advancement and professional development within our agency.
  • Benefits Package: A comprehensive benefits package, including paid time off, retirement plan with company match, group life insurance, and more.

Requirements:

  • Excellent Communication Skills: Strong written, verbal, and listening skills, with the ability to effectively communicate with customers and colleagues.
  • Self-Motivation: A self-motivated individual who is proactive in problem-solving and able to work independently.
  • Attention to Detail: A detail-oriented individual who is able to accurately process and manage customer information.
  • Team Player: A team player who is able to work collaboratively with colleagues to achieve common goals.

Preferred Qualifications:

  • Property Casualty License: Must be able to obtain a Property Casualty license.
  • Life and Health License: Must be able to obtain a Life and Health license.

Language: English (en-US)



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