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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Everise Full time
About Everise

Everise is a global experience company that prioritizes people-first, celebrates diversity, and incubates innovation. Our mission is to elevate customer experiences for people around the world.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' members via inbound phone calls. You will answer questions related to their healthcare benefits and provide solutions to their inquiries.

Key Responsibilities
  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers regarding products and services
  • Ability to utilize and navigate multiple systems simultaneously
  • Be dependable and meet all attendance requirements
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between company policy and client benefit in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
  • Responsible for call disposition or compiling and documenting customer information as required
  • Ability to accept and embrace changes within the current business environment
Requirements
  • Ability to pass a drug screen and background check
  • Dedicated area to work from in your home
  • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
  • Strong decision-making and analytical abilities
  • Ability to identify customer needs and clearly articulate products and services
  • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Be a team player
About You

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong desire to make a positive impact on our clients' members and are committed to excellence, we encourage you to apply.