Customer Service Representative

7 hours ago

Fort Lauderdale, Florida, United States Kaycan Full time

Customer Service Representative - Contract

North York, ON

Full-Time

Customer Service Representative - Contract

Be the Champion for Kaycan's Customers

Kaycan's Customer Service team has a simple goal: to offer the best customer experience to all our customers.

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that's working together towards reshaping the business of exterior building products.

We offer:

  • Health and dental benefits
  • RRSP Plan
  • On-site Training
  • We promote work-life balance
  • You'll have opportunities for growth & development
  • Business casual working environment
  • And you will get to work with amazing people

    Here at Kaycan Ltd., our employees are at the forefront of everything we do. We are the leading Canadian manufacturer and distributor of exterior building materials and strive to be the best in class in customer experience.

    We are a company rich in history and proud to be Canadian owned and operated.

    If it were easy, someone else would have done it. All of our champions at Kaycan find the drive to continuously seek new challenges and test roads no one else has ever explored.

    This philosophy has allowed us to become the world leader in the manufacturing and distributing of exterior building products.

    Your Responsibilities will be:

    • Offer a WOW customer service experience
    • Respond to customer inquiries through busy walk-in traffic and via phone
    • Verify pricing and availability of product
    • Supply and inform clients of pricing, credit terms as well as entering orders in system
    • Prepare and process invoices in accordance with standard procedure
    • Collect payments for cash account orders
    • Investigate and troubleshoot customer service issues
    • Process special materials orders in accordance with standard procedures
    • Maintain customer data and update changes to existing accounts in the corporate database
    • Address client inquiries regarding status of orders, payment, refunds, etc
    • Forward customer leads to appropriate sales personnel
    • Actively participate in annual physical inventory count

    Experience and education:

    • Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
    • 3-5 years experience in a similar role dealing with customer in-person
    • Exceptional verbal and written communication skills
    • Strong problem identification and resolution skills
    • Computer literate; knowledge of MS Windows and Office a must
    • Excellent organizational skills
    • Enjoys working in a fast-paced environment

    Please note that this is a temporary position to cover for a maternity leave.

    *If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us*

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