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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Contact Center Hiring Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Representative. As a key member of our Contact Center, you will be responsible for providing exceptional service to our customers through phone, email, and live chat interactions.

Key Responsibilities
  • Respond to customer inquiries in a professional and timely manner
  • Identify and escalate priority issues to high-level management
  • Develop rapport with customers through positive and upbeat interactions
  • Offer solutions to customer concerns, rather than excuses
Requirements
  • 1 year of customer service-related experience (preferred)
  • Basic knowledge of computers, including navigation, typing, and communication skills
  • Excellent grammar, punctuation, and spelling skills
  • Able to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and advancement
  • A competitive salary and benefits package
  • A chance to make a real difference in the lives of our customers