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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Contact Center Hiring Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional customer experiences through phone calls, emails, and live chat interactions.

Key Responsibilities
  • Respond to customer inquiries in a professional and timely manner
  • Identify and escalate priority issues to high-level management
  • Develop rapport with customers and provide solutions to their concerns
  • Record details of customer interactions accurately and efficiently
Requirements
  • 1 year of customer service-related experience (preferred)
  • Basic knowledge of computers and software applications
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance