Strategic Customer Success Manager

4 weeks ago

San Francisco, California, United States Atlassian Full time

Overview:

We are seeking a highly motivated and experienced Senior Manager, Customer Success Strategy, to join our Customer Experience & Strategic Programs team at Atlassian.

Key Responsibilities:

  • Develop and implement comprehensive enterprise customer success strategies that align with Atlassian's business goals and customer needs.
  • Gather and analyze customer feedback, usage data, and market trends to gain insights into customer behavior and preferences.
  • Lead, mentor, and inspire a team of customer success strategists to foster a culture of collaboration, continuous improvement, and customer-centricity.
  • Design and oversee programs and initiatives to engage customers at key points in their journey, ensuring they derive maximum value from Atlassian products.
  • Partner with CS Leadership, Product, Sales, Marketing, and Support teams to align customer success initiatives with broader company objectives.
  • Establish and track key performance indicators (KPIs) to measure the effectiveness of customer success programs.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
  • 8+ years of experience in customer success, strategy, or a related field, with at least 3 years in a leadership role.
  • Proven track record of developing and executing successful customer success strategies.
  • Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.

Compensation:

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than the typical market range, but we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Perks & Benefits:

Atlassian offers a variety of perks and benefits to support you, your family, and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and more.

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