Customer Success Strategist

4 days ago


San Francisco, California, United States A S S E M B L E D Full time

About Assembled

Assembled is a software company that helps customer support teams transform and elevate their operations. Our workforce management platform is used by some of the fastest-growing companies in the world, including Stripe, Etsy, and Robinhood.

Job Summary

We are seeking a Strategic Customer Success Manager to join our team. This role will be responsible for working with our largest customer accounts, orienting our GTM machine around them, and driving business outcomes. The ideal candidate will have a track record of getting things done, a growth mindset, and a nose for value.

Responsibilities

  • Account manage a portfolio of our most strategic customers to help them achieve their goals on Assembled and drive business outcomes with senior stakeholders.
  • Project-manage customer initiatives with internal and external stakeholders, collaborating cross-functionally to drive results.
  • Create our operational cadence to ensure we are measuring, reviewing, and executing against the right things from the leadership level down to our on-the-ground teams.
  • Drive high-impact, cross-functional projects such as our pricing strategy, product roadmap direction, and GTM machine optimization.
  • Maintain and build our systems to power our metrics tracking, operational cadence, and customer engagement.

About You

We are looking for someone who is a great team member, can think strategically while being in the weeds, and has a track record of getting things done. The ideal candidate will have a growth mindset, a nose for value, and be able to parse through noise to determine what matters most. They will also be able to frame options and decisions in ways that help internal and external stakeholders get to outcomes.

Requirements

  • 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments.
  • Experience in business operations, management consulting, or customer success.
  • Ability to travel to meet with customers in person for onsite training, business reviews, and executive engagement.

What We Offer

  • Estimated salary range: $130,000-$170,000 per year.
  • Stock options as part of the compensation package.
  • Full range of medical, financial, and/or other benefits.
  • Hybrid work model with catered lunches, snacks, and beverages in our SF & NY offices.


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