Customer Success Strategist
4 days ago
About Assembled
Assembled is a software company that helps customer support teams transform and elevate their operations. Our workforce management platform is used by some of the fastest-growing companies in the world, including Stripe, Etsy, and Robinhood.
Job Summary
We are seeking a Strategic Customer Success Manager to join our team. This role will be responsible for working with our largest customer accounts, orienting our GTM machine around them, and driving business outcomes. The ideal candidate will have a track record of getting things done, a growth mindset, and a nose for value.
Responsibilities
- Account manage a portfolio of our most strategic customers to help them achieve their goals on Assembled and drive business outcomes with senior stakeholders.
- Project-manage customer initiatives with internal and external stakeholders, collaborating cross-functionally to drive results.
- Create our operational cadence to ensure we are measuring, reviewing, and executing against the right things from the leadership level down to our on-the-ground teams.
- Drive high-impact, cross-functional projects such as our pricing strategy, product roadmap direction, and GTM machine optimization.
- Maintain and build our systems to power our metrics tracking, operational cadence, and customer engagement.
About You
We are looking for someone who is a great team member, can think strategically while being in the weeds, and has a track record of getting things done. The ideal candidate will have a growth mindset, a nose for value, and be able to parse through noise to determine what matters most. They will also be able to frame options and decisions in ways that help internal and external stakeholders get to outcomes.
Requirements
- 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments.
- Experience in business operations, management consulting, or customer success.
- Ability to travel to meet with customers in person for onsite training, business reviews, and executive engagement.
What We Offer
- Estimated salary range: $130,000-$170,000 per year.
- Stock options as part of the compensation package.
- Full range of medical, financial, and/or other benefits.
- Hybrid work model with catered lunches, snacks, and beverages in our SF & NY offices.
-
Customer Success Strategist
1 week ago
San Francisco, California, United States Atlassian Full timeCustomer Success StrategistWe are seeking a highly motivated and experienced Customer Success Strategist to join our Customer Experience & Strategic Programs team. In this role, you will be responsible for developing and executing strategies that drive enterprise customer success, enhance customer experiences, and foster long-term relationships.Key...
-
Enterprise Customer Success Strategist
1 month ago
San Francisco, California, United States Turing Labs Inc. Full time{"title": "Customer Success Strategist", "description": "Customer Success StrategistAt Turing Labs Inc., we're driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner.Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x...
-
Customer Success Strategist
4 days ago
San Francisco, California, United States Pylon Labs Full timeAbout the Role:We're seeking a highly organized and customer-focused individual to join our team as a Customer Success Strategist. As a key member of our post-sales support team, you will be responsible for helping our customers achieve success with our product.Key Responsibilities:Help customers adopt new features and functionalityIdentify and engage with...
-
Enterprise Customer Success Strategist
5 days ago
San Francisco, California, United States Turing Labs Inc. Full timeAbout Turing Labs Inc.Turing Labs Inc. is a pioneering company in the field of software development, dedicated to building innovative solutions for Consumer Packaged Goods (CPG) companies. Our mission is to revolutionize the product development process, making it faster, smarter, and leaner.Job Title: Enterprise Customer Success StrategistWe are seeking an...
-
Customer Success Strategist
4 days ago
San Mateo, California, United States Veryfi Full timeCustomer Success Role OverviewVeryfi is seeking a seasoned Customer Success Strategist to lead our customer-facing team and drive business growth through exceptional customer experiences. The ideal candidate will have a proven track record of success in customer-facing roles, with a strong understanding of transactional business models and data-driven...
-
Customer Success Strategist
1 day ago
San Francisco, California, United States iRhythm Full timeiRhythm: Where Innovation Meets Patient-Centric CareAs a Customer Success Strategist for iRhythm, you will be at the forefront of transforming cardiac care through strategic partnerships and innovative solutions. This is a challenging yet rewarding role that requires a unique blend of business acumen, technical expertise, and interpersonal skills.Company...
-
Customer Success Strategist
2 weeks ago
San Francisco, California, United States Replai Full timeUnlock Your Potential as a Customer Success Manager at ReplaiAt Replai, we're on a mission to revolutionize the app industry with our innovative data-to-ads approach. We're seeking a highly driven and ambitious Customer Success Manager to join our team in San Francisco. As a key player in our customer success strategy, you'll be responsible for ensuring our...
-
Customer Success Strategist
2 weeks ago
San Francisco, California, United States Otter Full timeAbout the RoleThis position is a unique opportunity to shape the future of our Customer Success team at Otter, the world's leading tool for meeting transcription, summarization, and collaboration.As a Customer Success Manager, you will work closely with the Head of Customer Success to define and implement strategies for customer adoption, retention, and...
-
Customer Success Strategist
1 week ago
San Francisco, California, United States Recruiting from Scratch Full timeCustomer Success ManagerAt Recruiting from Scratch, we're looking for a talented Customer Success Manager to join our team. As a key member of our organization, you'll play a critical role in defining our GTM decisions and ensuring our clients achieve success with our product.Responsibilities:Own and run all customer onboarding processesBuild relationships...
-
Customer Success Strategist
4 days ago
San Francisco, California, United States Replai Full timeAbout the Role:As a Customer Success Manager at Replai, you will play a pivotal role in ensuring our customers achieve maximum value from our offerings. You will be responsible for managing the entire customer journey, from onboarding to ongoing success and growth. Your focus will be on building strong, long-lasting relationships and ensuring that each...
-
Customer Success Strategist
2 weeks ago
San Francisco, California, United States Scrut Automation Full timeAbout Scrut AutomationScrut Automation is a pioneering information security and compliance monitoring platform designed to empower small and medium cloud-native enterprises to develop and maintain a robust security posture, ensuring seamless compliance with various infosec standards such as SOC 2, ISO 27001, GDPR, and more.Our platform helps customers reduce...
-
Customer Success Strategist
4 weeks ago
San Francisco, California, United States Pylon Full timeAbout PylonPylon is a cutting-edge company building the future of B2B post-sales. Our innovative platform helps top support and success teams at companies like Hightouch, Merge, and Sardine manage their customer support across multiple channels.Job DescriptionWe're seeking a highly organized and hardworking Customer Success Manager to join our team. As a key...
-
Customer Success Strategist
2 weeks ago
San Francisco, California, United States Instrinsic Full time{"title": "Customer Success Manager", "description": "Unlock Customer Value with IntrinsicAt Intrinsic, we're revolutionizing the way Trust & Safety teams protect their communities from abuse. We're seeking a highly motivated and analytical Customer Success Manager to join our team.As a key point of contact for executive-level stakeholders, you'll align our...
-
Customer Success Strategist
2 weeks ago
San Francisco, California, United States Pylon Labs Full timeAbout PylonPylon is revolutionizing the future of B2B post-sales by providing a unified platform for customer support across multiple channels.Job DescriptionWe're seeking a highly organized and customer-centric Customer Success Manager to join our team in San Francisco. As a key member of our post-sales operations team, you will be responsible for driving...
-
Customer Success Strategist
2 weeks ago
San Francisco, California, United States Windfall Full timeCustomer Success ManagerAs a Customer Success Manager at Windfall, you will be a key player in driving customer satisfaction and growth. Your primary responsibility will be to own the end-to-end customer experience, ensuring seamless onboarding, product adoption, and implementation of best practices.Key Responsibilities:Own the customer experience, including...
-
Customer Success Strategist
2 months ago
San Francisco, California, United States Lark Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at Lark. As a key member of our Customer Success team, you will be responsible for leading the charge on understanding and championing our customers.Key ResponsibilitiesHelp build the foundations of Customer Success at Lark: As an early member of our success...
-
Customer Success Strategist
4 days ago
San Francisco, California, United States Base Full timeAbout the RoleBase is seeking a talented Customer Success Manager to join our team. As a seasoned Customer Success Manager or Customer Marketer looking to transition into a customer success role, you will have a passion for partnering with customers and acting as a consultant and trusted advisor.Key Responsibilities• Build strong relationships with our...
-
Customer Success Strategist
1 week ago
San Francisco, California, United States Chef Robotics Full timeAbout Chef RoboticsChef Robotics is a pioneering company that's revolutionizing the physical world by accelerating the advent of intelligent machines. With a focus on food production, our mission is to put an intelligent robot in every commercial kitchen globally.We're backed by top investors like Kleiner Perkins, Construct, Bloomberg BETA, and Promus...
-
Customer Success Strategist
5 days ago
San Francisco, California, United States 11X Full timeAbout 11xWe're a fast-growing startup building fully autonomous digital workers that automate specific jobs end-to-end. Our innovative approach has generated millions in revenue and earned the trust of hundreds of companies.Our team thrives on a culture of relentless velocity, ownership, and boundary-pushing. We're comprised of pirates - ex-founders and...
-
Customer Success Strategist
4 days ago
San Francisco, California, United States Etleap Full timeAbout the Role:Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access throughout the organization.Key...