Customer Service Representative

4 days ago


Fort Collins, Colorado, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our retail store. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and assisting in achieving sales and profit goals.

Key Responsibilities
  • Customer Service: Create a welcoming and inclusive environment for customers, answering questions and providing product information to ensure a positive shopping experience.
  • Product Knowledge: Develop and maintain knowledge of products sold in the department, including features, benefits, and pricing.
  • Merchandising: Label, stock, and inventory department merchandise to ensure accurate and efficient restocking.
  • Inventory Management: Monitor and report product ordering and shipping discrepancies to the department manager.
  • Store Maintenance: Maintain a safe and clean store environment, including adhering to safety procedures and reporting any hazards or issues.
  • Team Collaboration: Work cooperatively with colleagues to achieve sales and profit goals, and provide support and assistance to customers and colleagues as needed.
Requirements
  • Retail Experience: Previous experience in a retail environment, preferably in a customer-facing role.
  • Communication Skills: Effective communication and interpersonal skills, with the ability to work with diverse customers and colleagues.
  • Math Skills: Basic math skills, including handling cash and operating a point-of-sale system.
About Us

As a valued member of the Kroger family of companies, we are committed to providing a positive and inclusive work environment that supports the growth and development of our associates. We offer a range of benefits, including competitive pay, health and wellness programs, and opportunities for career advancement.



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