Customer Service Representative

6 days ago


Fort Collins, Colorado, United States American Family Insurance Full time

About the Role:


The Account Representative provides exceptional customer experiences for potential and existing customers at American Family Insurance. This role involves identifying opportunities to cross-sell and coordinating with sales specialists for follow-up. The successful candidate will assist the agency owner in achieving agency service goals.


Key Responsibilities:


  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Processes changes to existing accounts and policies.
  • Identifies opportunities to cross-sell American Family products to existing clients.
  • Schedules appointments with existing or prospective customers for agency employees.

Requirements:


  • Job contingent on passing a personal lines insurance license within 30 days of employment.
  • Bilingual is preferred.
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experience with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Solid knowledge and understanding of basic mathematical skills.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.



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