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Customer Service Representative

2 months ago

Fort Collins, Colorado, United States Gwen Brooks - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, providing exceptional service and support to ensure their needs are met.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and identify opportunities to provide additional products and services.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
Benefits
  • Competitive Salary and Commission: Earn a competitive salary plus commission/bonus for meeting sales targets.
  • Health and Wellness Benefits: Enjoy comprehensive health benefits, including medical, dental, and vision coverage.
  • Retirement Plan: Participate in a 401(k) and Roth IRA plan to secure your financial future.
  • Flexible Work Arrangements: Enjoy flexible hours and a dynamic work environment that allows you to balance work and personal life.
  • Opportunities for Advancement: Grow your career with our agency and take on new challenges and responsibilities.
Requirements
  • Marketing and Sales Skills: Possess a strong interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Demonstrate excellent written, verbal, and listening communication skills.
  • People-Oriented: Be a people-oriented individual with a strong focus on customer satisfaction.
  • Detail-Oriented: Possess a detail-oriented approach to work and be able to multitask effectively.
  • Problem-Solving Skills: Demonstrate proactive problem-solving skills and a willingness to learn and adapt.