Customer Service Representative

2 weeks ago

Fort Collins, Colorado, United States First National Bank of Omaha Full time

At First National Bank of Omaha, our workforce is the cornerstone of our narrative—and we are dedicated to their achievements. Below are the specifics of this career opportunity and its significance to our organization's success.

Our Modern, Flexible Work Environment:

We advocate for a Modern, Flexible Work Environment, continuously seeking advancements in technology and workspace designs to facilitate collaboration and connection with clients and colleagues. It is expected that the individual in this position will work onsite full-time and will have a designated workspace. The work location may vary based on business requirements.

Overview of the Position:

The Customer Service Representative is responsible for delivering outstanding service while processing client transactions at branch locations. Representatives engage with First National Bank of Omaha customers with a friendly, positive demeanor; taking pride in their responsibilities and adhering to a shared set of values outlined in the organization's Operating Philosophy.

Role Expectations:

We are looking for a collaborative, positive, and outgoing professional for a Customer Service Representative position at First National Bank of Omaha.

Benefits of Joining Us:

First National Bank of Omaha prioritizes an exceptional employee experience that aligns with our commitment to superior customer service.

All Full-Time and Part-Time Employees are eligible for benefits including:

Competitive Compensation 401k Matching Paid Time Off and Holidays Comprehensive Medical/Dental/Vision/Life/Disability/Flex Plans Employee Wellness Initiatives Career Development Opportunities/Training/Career Coaching/Job Shadowing Tuition Assistance Programs Employee Banking Perks and Additional Discounts Recognition and Rewards Culture from Leadership/Managers/Peers/Business Partners

Why Choose First National Bank of Omaha?

First National Bank of Omaha has a legacy of prioritizing the needs of our clients and the communities we serve. As a sixth-generation family-owned institution, we have been the largest privately-owned bank in the United States for 160 years. We are proud to uphold our core values of Integrity, Respect, and Passion.

The essence of teamwork has been a fundamental element of First National Bank of Omaha's success throughout our extensive history. We celebrate achievements, enjoy our work, and strive for excellence. We are committed to the well-being of our employees both personally and professionally.

Key Responsibilities:

Becoming a Customer Service Representative offers a valuable insight into the expansive realm of finance and banking. Our ideal candidate actively seeks to surpass customer expectations. They must provide consistent, efficient, and precise service when handling client transactions. Representatives are empowered to make informed decisions for our customers. We seek individuals with a friendly, positive attitude who take pride in their contributions and adhere to our shared values.

We are in search of individuals who thrive in a team environment. Customer Service Representatives enhance their skills through training initiatives and collaborate with their team to achieve both individual and collective success.

Ideal Candidate Profile:

Qualifications for Customer Service Representatives:

High school diploma or GED Strong interpersonal communication abilities Commitment to meeting the financial needs of our clients and community Capability to stand for extended periods

Preferred Qualifications:

Ability to lift and carry up to 25 pounds Previous experience in cash handling Prior experience as a Customer Service Representative Demonstrated customer service proficiency Critical thinking and innovative problem-solving skills Bilingual in Spanish is a plus

First National Bank of Omaha is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

Compensation:

Compensation range (base pay): $34,328.00-$51,492.00

Final compensation offers may vary based on experience, education, and skill level.

Benefits Overview:

We provide a range of benefits designed to ensure the physical and financial well-being of you and your family. Alongside a competitive salary and work-life balance, we offer benefits tailored to your needs:

Medical, Dental, Vision Insurance 401k with Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Options Opportunities for Growth Tuition Assistance Short-Term/Long-Term Disability Insurance

Discover more about First National Bank of Omaha benefits.

Commitment to Equity, Diversity, & Inclusion:

First National Bank of Omaha is dedicated to fostering belonging, inclusion, diversity, and equity. We proactively create pathways to success for historically underrepresented groups. Our culture emphasizes belonging and inclusion, ensuring every employee is valued and has the opportunity to make a meaningful impact. We strive to reflect the diversity of the communities we serve within our workforce.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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