Customer Service Liaison
15 hours ago
As a key member of our team, the Customer Service Representative will serve as the primary point of contact for our customers, providing exceptional support and ensuring seamless communication throughout the production process.
Key Responsibilities
- Communicate effectively with customers through various channels, addressing inquiries and resolving issues in a timely and professional manner.
- Enter job specifications into our system, generating detailed job tickets that accurately reflect production requirements and industry terminology.
- Collaborate with the estimating and sales departments to generate price quotes and estimates.
- Work closely with customers and the pre-press department to ensure accurate art and graphic files.
- Monitor job progress throughout production stages, communicating status updates to sales staff and customers to meet target ship dates.
Requirements
- High school diploma or equivalent, with 1-2 years of customer support or client services experience in a mid-sized business or custom manufacturing environment.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, with the ability to learn new software as needed.
- Excellent written and verbal communication skills, with the ability to prioritize workload, work independently, and meet fast-paced expectations.
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