Customer Service Liaison
4 weeks ago
Job Summary
The City of Minneapolis Minnesota seeks a skilled Customer Service Liaison to assist in the resolution of complex problems associated with City billing, permits, and business license processing. The ideal candidate will possess excellent customer service skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Assist in the resolution of complex customer complaints and issues
- Process and verify customer information for billing and permit purposes
- Provide exceptional customer service and support to internal and external customers
- Collaborate with other departments to resolve customer issues and improve overall customer experience
Requirements
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
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