Customer Service Liaison

4 weeks ago


Minneapolis, Minnesota, United States City of Minneapolis Minnesota Full time

Job Summary

The City of Minneapolis Minnesota seeks a skilled Customer Service Liaison to assist in the resolution of complex problems associated with City billing, permits, and business license processing. The ideal candidate will possess excellent customer service skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Assist in the resolution of complex customer complaints and issues
  • Process and verify customer information for billing and permit purposes
  • Provide exceptional customer service and support to internal and external customers
  • Collaborate with other departments to resolve customer issues and improve overall customer experience

Requirements

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment


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