Member Service Representative
6 days ago
Navy Federal Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide excellent customer service to members, responding to their inquiries and resolving their issues in a timely and professional manner.
- Analyze and resolve problems and discrepancies related to member accounts and loans.
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications.
- Counsel current and prospective members about Navy Federal's products and services.
- Ensure cash and other negotiable instruments are handled properly.
- Identify opportunities to cross-sell products and increase product penetration.
- Perform platform banking functions.
- Assist level I team members.
- Understand and comply with federal and other regulations relating to financial products and services.
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution.
- Experience in working in a credit union environment.
- Ability to work independently and in a team environment.
- Effective active listening skills to accurately respond to inquiries and account requests.
- Effective organizational, planning, and time management skills.
- Effective research, analytical, and problem-solving skills.
- Effective skill building effective relationships through rapport, trust, diplomacy, and tact.
- Effective skill exercising initiative and using good judgment to make sound decisions.
- Effective skill maintaining composure in a high production and changing environment.
- Effective skill navigating multiple screens and PC applications and adapting to new technologies.
- Effective skill performing mathematical calculations and working accurately with numbers.
- Effective verbal and written communication skills.
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution.
- Experience in working in a credit union environment.
This position is available Monday-Saturday, with hours based on business needs. The location is 12828 Jefferson Avenue, Newport News, VA 23608. Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
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