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Customer Service Representative

1 month ago


Newport News, Virginia, United States Professional Answering Service Full time
Job Opportunity: Remote Call Center Agent

We are seeking a highly skilled and motivated Remote Call Center Agent to join our team at Professional Answering Service. As a key member of our team, you will be responsible for providing exceptional customer service to our clients through inbound calls.

Key Responsibilities:
  • Answer and manage inbound calls in a professional and courteous manner.
  • Provide accurate and timely information to clients, resolving their inquiries and concerns.
  • Work in a quiet and distraction-free workspace with a wired USB headset and high-speed internet connection.
  • Meet productivity and quality standards, including accurate typing speed of 35-40 wpm.
  • Work a 37.5 hour work week, with a 30-minute break per shift, and be available to work weekends and holidays.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Reliable and high-speed internet connection.
  • Wired USB headset.
What We Offer:
  • A competitive hourly rate.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Professional Answering Service.