Patient Service Representative
4 weeks ago
Join Allergy Partners as a Patient Service Representative and play a vital role in delivering exceptional patient care and administrative support to our medical team.
Job Summary:As a Patient Service Representative, you will be responsible for providing top-notch customer service to patients, answering phone calls, scheduling appointments, and handling various administrative tasks. Your attention to detail, organizational skills, and ability to multitask will be essential in ensuring the smooth operation of our front office.
Key Responsibilities:- Answer phone calls and greet patients in a professional and friendly manner
- Schedule appointments and manage patient flow
- Handle patient registration, demographics, and insurance information
- Collect payments and process transactions
- Balance daily transactions and reconcile encounters
- Perform other administrative tasks as assigned by the Practice Manager
- High school diploma required
- Minimum of two years of experience in a medical office or customer service position
- Proven success in asking for payment, making change, and balancing a cash drawer
- Working knowledge of basic managed care terminology and practices
- Familiarity with scheduling and rearranging appointments effectively
- Comfortable using email, word processing, and interacting with Internet applications
- Working knowledge of practice management and electronic health record software
- Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations
- Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency
- Neat, professional appearance
- Strong written and verbal communication skills
This role requires frequent contact with patients, and you must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive, and you will be exposed to bodily fluids on a regular basis.
What We Offer:Allergy Partners offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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