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Customer Service Representative

4 weeks ago

Newport News, Virginia, United States Americold Full time
Americold Maxwell Avenue Job Opportunity

We are seeking a skilled Customer Service Representative to join our team at Americold. As a key member of our customer-facing team, you will be responsible for:

Key Responsibilities:
  • Responding to customer inquiries and complaints in a timely and professional manner
  • Providing clerical support, including maintaining accurate records and files
  • Scheduling loads and ensuring all loads are empty and closed
  • Resolving refused product, over, short, and damaged (OS&D) orders

As a Customer Service Representative at Americold, you will have the opportunity to work in a fast-paced environment and make a real impact on our customers' experiences. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.