Customer Service Representative

1 day ago


Newport News, Virginia, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our One-Stop Services team, you will provide exceptional support to prospective and current students, faculty, and staff, ensuring a positive and efficient experience for all.

Key Responsibilities
  • Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
  • Counsel prospective students on the admissions process and provide information on academic programs, financial aid, and student accounts.
  • Assist with financial aid applications, scholarship processing, and other related tasks.
  • Collaborate with the Dean for One-Stop Services and the Jonesboro One-Stop Services Coordinator to ensure seamless operations and effective communication.
Requirements
  • High school diploma required; associate degree or technical certificate preferred.
  • Excellent customer service skills and ability to work independently with minimal supervision.
  • Proficiency in Microsoft Office Suite and ability to learn student information systems (Banner) and communications resource management software (Element451).
  • Ability to multitask, prioritize tasks, and maintain confidentiality.
Preferred Qualifications
  • Experience in a call center or entry-level admissions or financial aid office.
  • Knowledge of financial aid regulations and procedures.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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