Customer Service Representative

1 week ago


Burbank, California, United States Belmont Village Full time
About the Role

We are seeking a highly skilled and compassionate Concierge and Receptionist to join our team at Belmont Village Senior Living. As a key member of our community, you will provide exceptional service to our guests, residents, family members, vendors, and service providers.

Key Responsibilities
  • Provide Resort-Level Service: Deliver exceptional customer service, ensuring prompt responses to guests' inquiries and notifying the appropriate party immediately of concerns.
  • Phone Coverage: Provide phone coverage for the community using a multi-line phone, ensuring seamless communication and resolving any issues that may arise.
  • Team Collaboration: Work collaboratively with our teams to provide premier assisted living and memory care services for seniors who call our communities home.
What We Offer
  • Competitive Compensation: Enjoy a competitive hourly rate of pay, with opportunities for growth and advancement.
  • Excellent Benefits: Take advantage of our comprehensive benefits package, including medical, dental, vision, prescription, PTO, 401(k) savings with employer match, short-term disability, long-term disability, life insurance, and access to our direct support program for employees suffering from severe and unexpected hardships.
  • Flexible Scheduling: Enjoy dependable and flexible work schedules, with opportunities to earn rewards based on attendance performance.
  • Meaningful Work: Make a difference in the lives of our residents and their families, building lasting relationships and creating a positive impact in our community.


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