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Account Representative

1 month ago

Schaumburg, Illinois, United States INX Full time

Job Title: Account Representative

Job Summary:

We are seeking an experienced Account Representative to join our team at INX International. As an Account Representative, you will be responsible for managing and processing orders received by email and telephone from our external customers and INX employees.

Key Responsibilities:

  • Preparing orders for billing and related functions
  • Receiving, investigating, and responding to customer concerns about product, service, or billing
  • Performing consignment inventory and billing functions
  • Preparing reports for management and customers
  • Providing administrative support to mini plant accounts by entering data associated with inventory capture movement and relief, either stock or customer filled
  • Performing searches for internal and external procurement of materials, both raw and finished goods; maintain all related mini plant data in SAP

Requirements:

  • High School graduate or G.E.D. equivalent
  • Minimum of 5 years of customer service experience
  • Excellent customer service skills
  • Effective communication with peers and customers
  • Good computer skills (intermediate) in MS Excel, Word, and Outlook
  • Excellent verbal, written, reading comprehension, and professional phone manner
  • Good math skills including fractions, decimals, percentages, and discounts
  • Excellent problem-solving skills involving several variables in standard situations
  • Ability to work independently and in a team in multi-tasks simultaneously

Preferred Qualifications:

  • Associate degree from a 2-year college or trade school
  • SAP experience and proficient with Microsoft Suite programs
  • International export experience

About INX:

INX International is a globally recognized company that blends art, science, and sustainability into every drop of ink we make. We offer a complete line of ink and coating solutions technology for commercial, packaging, and digital applications. We expertly blend pioneering technology with a deep commitment to the environment.

Benefits:

We offer a competitive salary with excellent benefits, including medical, dental, vision, life insurance, disability, pet insurance, HSA, and FSA. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave, we support the needs of our employees, their dependents, and their communities.

Equal Opportunity Employer:

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We require post-offer, pre-employment drug screens, physicals, and background checks.