Customer Service Representative
3 weeks ago
The Lead Customer Service Representative is a key member of our team at Golf Rose Animal Hospital, responsible for providing exceptional client service and communication. This role is critical in creating a positive and welcoming experience for our clients and their pets.
Responsibilities- Maintain and uphold the core values and mission statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally, handling client inquiries and providing knowledgeable advice on animal care and veterinary services.
- Screen and route calls to appropriate staff, taking and delivering messages promptly.
- Schedule appointments and surgeries according to hospital guidelines, making confirmation calls as needed.
- Train new employees using a level training method.
- Foster collaborative relationships with other team members and departments.
- Enter accurate charges, explain invoices to clients, and collect payment for services rendered.
- Verify client eligibility for charge accounts and balance the cash drawer at the end of each day.
- Check medical and computer records for accurate client information and scan new documents to patient records.
- Fill prescriptions and provide routine administration instructions to clients.
- High school diploma or equivalent.
- Prior experience in customer service/reception in the veterinary field is required.
- Demonstrated commitment to MVP core values.
- Computer knowledge, including keyboarding and use of communication tools.
- Working knowledge of veterinary terminology.
- Excellent spelling and grammar skills.
- Ability to handle varied and sometimes difficult conditions, including emotional situations and unpleasant odors.
- Ability to display tact and respect with clients and team members, even in busy or hectic situations.
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Brett Twitty - State Farm Agent Full timeCustomer Service RepresentativeAt Brett Twitty - State Farm Agent, we are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and coordinating with other agency team members to...
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Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States HYATT Hotels Full timeCustomer Service RepresentativeAs a Customer Service Representative at HYATT Hotels, you will be responsible for delivering exceptional guest experiences. Your key responsibilities will include:Checking in and checking out of hotel guests in a timely and efficient mannerProviding excellent communication and organization skills to ensure seamless guest...
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Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States Central Garden & Pet Full timeCustomer Service RepresentativeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our assigned accounts.Key ResponsibilitiesCoordinate order fulfillment from receipt to customer dock...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States The LaSalle Group Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team as a 2nd Shift Call Center Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through inbound calls, resolving issues efficiently, and documenting customer...
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Customer Service Representative
2 months ago
Schaumburg, Illinois, United States Marriott Schaumburg Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Marriott Schaumburg. As a key member of our front office operations, you will be responsible for providing exceptional service to our guests and internal stakeholders.Key Responsibilities:Respond to incoming calls in a timely and friendly...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Brad Sutter - State Farm Agent Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Support: Provide prompt and effective...
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Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States Solera, Inc. Full timeJob Title: Client Support Representative IWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Solera, Inc.The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a willingness to learn and adapt to new situations.As a Customer Service Representative, you will be...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States PRIMEDIA Network, Inc. Full timeJob DescriptionThe PRIMEDIA Network, Inc. is seeking a highly motivated and detail-oriented individual to join our sales team as a Call Center Representative.As a Call Center Representative, you will be responsible for working on our call dialer to obtain potential lead information. This is a great opportunity to work in a fast-paced environment and develop...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Beacon Hill Full timeJob Title: Member Support RepresentativeWe are seeking a highly skilled and customer-focused Member Support Representative to join our team at Beacon Hill. As a key member of our Member Support team, you will be responsible for providing exceptional customer service to our members via phone, chat, and ticketing software.Key Responsibilities:Provide top-notch...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Ingka External Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for resolving customer issues with urgency while balancing the needs of the customer and the store.Key ResponsibilitiesResolving customer complaints and issues in a timely and professional...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Anna Gaudyn - State Farm Agent Full timeJob DescriptionAt Anna Gaudyn - State Farm Agent, we are seeking a skilled Customer Relations Representative to join our team. As a key member of our agency, you will be responsible for providing exceptional customer service, resolving inquiries, and coordinating with other team members to ensure seamless communication. ResponsibilitiesEstablish and maintain...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Solera, Inc. Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Solera, Inc. As a key member of our customer support team, you will be responsible for resolving customer issues in a timely and professional manner.Key ResponsibilitiesResolve customer complaints and issues via phone, email, and other...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Familia Dental Full timeAbout the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Familia Dental. As a key member of our call center, you will be responsible for providing exceptional service to our patients, ensuring their needs are met, and scheduling appointments in a timely and professional manner.Responsibilities:*...
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Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States David Mordis - State Farm Agent Full timeJob OpportunityAre you a customer-focused individual looking for a challenging role? We are seeking a motivated and outgoing Customer Service Representative to join our team at David Mordis - State Farm Agent.Key Responsibilities:Establish and maintain strong customer relationships through effective communication and follow-up.Collaborate with the agent to...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Asurion Full timeJob Title: Customer Service Representative - Sales, Repair & TechLOB: Customer Solutions InStoreWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences, troubleshooting and...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Chico's FAS, Inc. Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing merchandise, and maintaining a visually appealing store environment.Key Responsibilities:Provide excellent customer service,...
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Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States Brad Sutter - State Farm Agent Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide personalized customer service and support to clients, addressing their...
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Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States David Mordis - State Farm Agent Full timeJob OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job SummaryThis role involves establishing and maintaining customer relationships, working with the agent to achieve marketing goals, and developing leads to identify customer needs and market appropriate products and...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States U.S. Waterproofing Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Answer high-volume inbound...
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Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Vortex Industries Full timeVortex Doors, a leading commercial and industrial door installation and repair company, is seeking a dedicated and customer-focused individual to fill the role of Customer Service Representative.This position involves interacting with customers via phone or email, providing exceptional service, resolving inquiries, and ensuring a positive customer...