Enterprise Support Specialist: L2 Desktop Support Analyst

4 weeks ago


Idaho Springs, Colorado, United States Tekfortune Inc Full time
Job Summary

We're seeking a highly skilled L2 Desktop Support Analyst to join our team at Tekfortune Inc. As a member of our support team, you will be responsible for providing top-notch technical support to our customers, resolving hardware and software issues, and collaborating with internal teams to ensure seamless service delivery.

Key Responsibilities

• Provide hardware and software problem diagnosis and resolution via telephone, email, and chat
• Classify service calls according to specified options and route problems to internal teams
• Coordinate with level 2 and 3 support staff to resolve complex issues
• Utilize ServiceNow to document and manage problems and work requests
• Respond to telephone calls, emails, and instant messages from incident dispatchers
• Troubleshoot client software and basic network connectivity problems remotely using Bomgar

Requirements

• 3 years of technical helpdesk or technical call center experience
• Disciplined, systematic problem-solving skills
• Hands-on experience with Windows Operating Systems, Active Directory, Exchange, and ITSM ticketing tools
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• A+ certificate or relevant hands-on experience

Why Work with Us

At Tekfortune Inc, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual looking to take your technical support skills to the next level, we encourage you to apply for this exciting opportunity.

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