Technical Support Specialist II Role

7 days ago


Steamboat Springs, Colorado, United States Colorado Mountain College Full time
About the Position

Colorado Mountain College is seeking a highly skilled IT Support Services Technician to join our team. As a Technical Support Specialist II, you will be responsible for providing technical expertise in supporting personal computers, Apple devices, and other technology equipment. This role requires a strong understanding of computer systems, networking, and instructional technology.

Key Responsibilities
  • Provide technical assistance to end users, including software installations and support, diagnosing, and solving hardware and software problems.
  • Train, support, and advise students, faculty, and staff on methods and procedures in the usage of instructional technology, software, and other technology used within an academic learning environment.
  • Maintain a high degree of knowledge, skill, and experience with the technology supported by the IT department.
  • Expedite resolutions as quickly and efficiently as possible while providing an accurate solution, minimal frustration, and a strengthened working relationship with each user.
  • Actively promote the image and services of the IT department and support the technology needs of employees and students.
Requirements and Qualifications
  • Education and experience sufficient to meet the rigors of the position.
  • Desirable: CompTIA A+, HDI Desktop Advanced Support Technician, MD-100 Windows 10, Apple Certified Support Professional, Jamf 100, experience managing the Windows 10 OS, experience managing Windows server file server and printer server roles, experience managing devices in Microsoft AD DS and Azure AD, experience managing devices and applications with SCCM, Intune, and Jamf Pro.
  • Special Skills or abilities related to position.


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