Technical Support Specialist II

4 weeks ago


Steamboat Springs, Colorado, United States Colorado Mountain College Full time
Job Description

Colorado Mountain College is seeking a highly skilled Technical Support Specialist II to join our team. As a key member of our IT department, you will be responsible for providing technical expertise and support to our faculty, staff, and students.

Key Responsibilities
  • Provide technical assistance and support to end-users, including software installations and troubleshooting hardware and software problems.
  • Train and advise users on methods and procedures for using instructional technology, software, and other technology used within an academic learning environment.
  • Maintain a high degree of knowledge, skill, and experience with the technology supported by the IT department.
  • Act as a liaison between users and vendors for support of widely used PC and Mac hardware and software products.
  • Perform ongoing installation, training, technical and support services for all personal computers, Apple devices, instructional hardware, instructional software, and related peripherals.
Requirements
  • Education and experience sufficient to meet the rigors of the position, including a High School Diploma/GED and five years of PC/Mac and/or network support or related work experience.
  • Desirable: CompTIA A+, HDI Desktop Advanced Support Technician, MD-100 Windows 10, Apple Certified Support Professional, Jamf 100, experience managing the Windows 10 OS, experience managing Windows server file server and printer server roles, experience managing devices in Microsoft AD DS and Azure AD, experience managing devices and applications with SCCM, Intune, and Jamf Pro.
Working Conditions

This position requires constant sitting, occasional walking, standing, and driving; occasional handling objects, pushing/pulling; frequent reaching with hands/arms, and use of finger movements; occasional lifting, carrying, pushing or pulling objects up to 50 lbs.

Colorado Mountain College is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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