IT Support Specialist

3 weeks ago


Colorado Springs, Colorado, United States TeamLogic IT Full time
About the Role

We are seeking a highly skilled and motivated IT Technician to join our team at TeamLogic IT. As an IT Technician, you will play a critical role in ensuring the smooth operation of our systems and providing exceptional support to our clients.

Key Responsibilities
  • Maintain the functionality and performance of our systems, ensuring seamless user experience.
  • Respond promptly to support requests, providing courteous and effective resolution to end-user issues.
  • Provision and set up systems for new hires, ensuring seamless integration into the team.
  • Prioritize incidents and service requests according to defined processes, consistently meeting or exceeding defined SLAs.
  • Utilize remote tools and diagnostic utilities to resolve support requests, performing hands-on fixes at the desktop level when necessary.
  • Install, configure, and maintain hardware and software components across various network devices.
  • Manage servers through Active Directory, File & Print services, DNS, DHCP.
  • Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
  • Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
Requirements
  • College diploma or university degree in Computer Science or 3 years of equivalent work experience.
  • Experience with desktop and server operating systems, including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
  • Active Directory knowledge is preferred.
  • Familiarity with networking devices and appliances.
  • Kaseya RMM and Autotask PSA Experience preferred.
What We Offer
  • Competitive salary range of $65,000 - $70,000.
  • Remote working environment with flexible schedule.
  • Non-commissioned bonus plans or variable commission.
  • 401(k) plan with employer match.
  • Medical, dental & vision insurance.
  • 3 weeks of paid time off (PTO).

We are committed to a people-first culture, supporting small- and medium-sized businesses across the country to perform better, grow faster, and achieve more. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT.


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