Workforce Management Coordinator

6 days ago


Springfield, Massachusetts, United States MGM Resorts International Full time
Workforce Management Specialist

The MGM Resorts International experience comes alive at our resorts. We're seeking individuals who thrive in a dynamic, fast-paced environment and are passionate about delivering exceptional guest experiences. As a Workforce Management Specialist, you'll play a critical role in creating and implementing scheduling solutions that meet the needs of our diverse departments.

The Job:

As a Workforce Management Specialist, you'll be responsible for:

  • Developing and implementing scheduling solutions using innovative software to meet dynamic business demands.
  • Collaborating with department leaders to ensure accurate staffing levels and formulate efficiency strategies.
  • Creating scheduling solutions that account for current business demands and exceptions.
  • Tracking, monitoring, and communicating system issues and downtime.
  • Managing Key Performance Indicators, including Service Level, Occupancy, Abandon rates, ASA, and AHT.
The Ideal Candidate:

We're looking for individuals who:

  • Take pride in their work and have a strong attention to detail.
  • Are available to work on weekends and can adapt to changing situations.
  • Enjoy helping others and making a good impression.
  • Can efficiently handle a fast-paced work environment.
Perks & Benefits:

We offer a range of benefits, including:

  • Wellness incentive programs to support your physical and mental well-being.
  • Access to company hotel, food, and beverage discounts, as well as discounts with company partners.
  • Free meals in our employee dining room.
  • Free parking on and off shift.
  • Free uniform and dry cleaning.
  • Healthcare, financial, and time off benefits.
  • Professional and personal development opportunities.

Join our team and be part of the MGM Resorts International experience. Apply today



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