Care Coordinator

2 days ago


Springfield, Massachusetts, United States Behavioral Health Network Full time
About the Role

We are seeking a highly skilled and compassionate Care Coordinator to join our team at Behavioral Health Network. As a Care Coordinator, you will play a critical role in providing high-quality, community-based care management services to individuals with medical, behavioral health, and/or substance abuse concerns.

Key Responsibilities
  • Provide telephonic and in-person care management and care coordination support to members, promoting improved health, independence, and self-sufficiency.
  • Offer outreach services to members in the community, connecting them to needed resources and helping them overcome barriers impacting their care.
  • Provide transportation for members in personal vehicles as needed, ensuring critical needs are met.
  • Act as the primary point of contact for all members on caseload, ensuring their needs are met.
  • Collaborate with internal and external service providers to effectively meet member needs in a timely and efficient manner.
  • Respond to member requests and make referrals to other services and resources as needed.
Requirements
  • Community Health Worker Certification and/or Bachelor's Degree preferred.
  • Bilingual, Spanish and English Speaking (Required).
  • 1-2 years of work experience in a related behavioral health, human services, and/or medical field required.
  • Demonstrates cultural and linguistic competence in dealing with members from diverse backgrounds.
  • Demonstrates willingness and ability to serve challenging and diverse member populations.
  • Knowledge of mental illness, the interface between mental health and medical conditions, substance abuse, and care management.
  • Professional demeanor in communicating with members, colleagues, and other providers.
  • Ability to communicate clearly and effectively with members, providers, and staff both verbally and in writing.
  • Familiarity with Internet, email systems, and electronic health records (EHRs).
  • Reliable and legally registered vehicle required during all working hours.
  • Valid driver's license required.
How to Apply

If you are interested in this opportunity, please visit our website at [insert website URL] and select "Browse All Jobs" to apply.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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