Workforce Management Specialist
3 weeks ago
Key Responsibilities:
* Create scheduling solutions for departments that account for current business demands as well as exceptions
* Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies
* Suggest scheduling changes and create new business models
* Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process
* Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements
* Work as a team completing daily schedule operations, such as leave requests and call outs
* Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis
Requirements:
* Takes pride in their work
* Great attention to detail
* Is available to work on weekends
* Enjoys helping others and likes to make a good impression
* Adapts well to changing situations and can efficiently handle a fast-paced work environment
Perks and Benefits:
* Wellness incentive programs to help you stay healthy physically and mentally
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room
* Free parking on and off shift
* Free uniform and dry cleaning
* Healthcare, financial, and time off benefits
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
If you are a motivated and detail-oriented individual who is passionate about workforce management, we encourage you to apply for this exciting opportunity.
Apply today and join our team at MGM Resorts International"}
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