Workforce Management Specialist

3 weeks ago


Springfield, Massachusetts, United States MGM Resorts International Full time
{"h1": "Workforce Management Specialist at MGM Resorts International", "p": "At MGM Resorts International, we are seeking a highly skilled Workforce Management Specialist to join our team. As a Workforce Management Specialist, you will be responsible for creating and implementing scheduling solutions that meet the dynamic business demands of our organization. You will work closely with department leaders to ensure accurate staffing levels and formulate efficiency strategies. Your expertise in Workforce Management software and processes will be essential in tracking, monitoring, and communicating system issues and downtime.

Key Responsibilities:

* Create scheduling solutions for departments that account for current business demands as well as exceptions
* Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies
* Suggest scheduling changes and create new business models
* Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process
* Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements
* Work as a team completing daily schedule operations, such as leave requests and call outs
* Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

Requirements:

* Takes pride in their work
* Great attention to detail
* Is available to work on weekends
* Enjoys helping others and likes to make a good impression
* Adapts well to changing situations and can efficiently handle a fast-paced work environment

Perks and Benefits:

* Wellness incentive programs to help you stay healthy physically and mentally
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room
* Free parking on and off shift
* Free uniform and dry cleaning
* Healthcare, financial, and time off benefits
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

If you are a motivated and detail-oriented individual who is passionate about workforce management, we encourage you to apply for this exciting opportunity.

Apply today and join our team at MGM Resorts International"}

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