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Client Support Specialist
2 months ago
The Client Support Specialist plays a crucial role in ensuring effective communication and service delivery. This position involves:
- Telephone Management: Responding to incoming calls and directing them to the appropriate departments.
- Information Gathering: Collecting essential patient and insurance details for new referrals.
- Insurance Verification: Confirming coverage for requested services to ensure seamless patient care.
- Order Processing: Preparing and managing orders for timely delivery.
- Coordination: Maintaining a high standard of service across various sectors including Customer Service, Retail, and Healthcare.
This role is integral to the operations at Kaleida Health, contributing to a supportive environment for both patients and staff.