Senior Technical Support Specialist
3 weeks ago
Job Title: Senior Technical Support Specialist
Job Summary: We are seeking a highly skilled Senior Technical Support Specialist to join our team at Saxon Global. As a key member of our support team, you will be responsible for providing technical support and guidance to our clients.
Key Responsibilities:
- Design and develop software integration solutions using Java, web services technologies, and tools.
- Participate in development efforts by performing detailed incident analysis and developing detailed designs/resolutions.
- Implement code changes and test scenarios to meet business requirements.
- Mentor Support Engineers to ensure their support and development responsibilities align to standards.
- Understand log files, Java exceptions, system & application errors, etc. to determine root cause in a timely fashion.
Requirements:
- Bachelor's degree in Computer Science or related field.
- Five years of experience designing and developing software with the ability to design and implement services-based integration solutions.
- Advanced knowledge of SQL and experience with integration tools and services using Java, along with web services technologies and tools.
- Experience with methodology based development, including agile and waterfall.
- Strong analytical abilities to accurately determine root cause in a timely fashion.
- Ability to work in both Linux and Windows environments.
- Experience in all aspects of the System Development Lifecycle.
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