Customer Service Representative

8 hours ago


Mason City, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a skilled Customer Service Technician to join our team at Trinity Health. As a key member of our team, you will be responsible for delivering and maintaining home medical equipment, providing exceptional service to our patients, and communicating effectively with our clients.

Key Responsibilities
  • Schedule deliveries with customers and make phone calls prior to delivery to ensure a smooth and efficient process.
  • Prepare equipment/supplies for delivery by ensuring they are complete and in safe and proper working order.
  • Deliver equipment/supplies to clients' residences and set up equipment according to our policy and manufacturer's instructions.
  • Communicate with clients about pertinent Mercy Home Care services and billing information.
  • Work autonomously with minimal direction and be accountable for practice.
Requirements
  • High School diploma or GED required.
  • Previous home care and/or delivery experience preferred.
  • One to two years recent general work experience required.
  • Ability to work with patients and families with diverse opinions, cultural ideals, and values.
  • Current motor vehicle driving license and ability to travel to clients' residences required.
Benefits
  • Education Assistance offered.
  • Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater.
  • Competitive wages, including weekend and night differentials.
  • Generous paid time off program.
  • Retirement Savings program with employer match starting on Day 1.


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