Customer Service Representative

19 hours ago


Mason City, Iowa, United States Yellowstone Local Full time
About the Role

We are seeking a highly skilled and organized Receptionist to join our team at Yellowstone Local. As a key member of our front desk team, you will be the first point of contact for our customers and play a pivotal role in shaping their experience with us.

Key Responsibilities
  • Answer and direct phone calls with a professional and friendly demeanor.
  • Greet and assist visitors in a welcoming and efficient manner.
  • Manage appointment scheduling and ensure timely communication with customers.
  • Handle basic administrative tasks such as filing, copying, and data entry.
  • Assist with customer inquiries and resolve any issues promptly.
  • Support our team with various clerical duties to ensure smooth operations.
What We Offer
  • Competitive salary with opportunities for growth and development.
  • Comprehensive health benefits package.
  • Paid time off and holidays to recharge.
  • Opportunities for professional development and career advancement.
  • A dynamic, supportive team environment where your contributions are valued.
Requirements
  • High school diploma or equivalent.
  • Proven experience as a receptionist or in a similar customer service role.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Friendly, professional demeanor with a customer-focused attitude.
  • Ability to handle a busy front desk with poise and efficiency.
  • Basic knowledge of administrative and clerical procedures.
  • Familiarity with phone systems and office equipment.
  • Ability to work independently and as part of a team.


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