Patient Service Representative

2 days ago


Mason City, Iowa, United States Trinity Health Full time
{"title": "Patient Service Representative", "description": "Job Summary

We are seeking a skilled Patient Service Representative to join our team at MercyOne North Iowa Medical Center. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and visitors.

Key Responsibilities
  • Greet and welcome patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor.
  • Manage front desk responsibilities, including maintaining patient flow, scheduling appointments, and handling phone calls.
  • Validate insurance eligibility, enter demographics and insurance information into our patient accounting systems, and determine and collect time of service payments and/or past due balances.
  • Arrange for interpreter services as needed and help patients find care at the appropriate level in other network facilities.
  • Conduct online insurance eligibility/verification and determine when new consent forms are required.
Requirements
  • High school diploma or equivalent; knowledge of medical terminology is preferred.
  • Six months of office or customer service experience required, preferably in a medical office setting.
  • Computer experience preferred.
What We Offer
  • Competitive wages, including weekend and night differentials.
  • Generous paid time off program.
  • Retirement Savings program with employer match starting on Day 1.
  • Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater.

We are an equal opportunity employer and welcome diversity in our workplace. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.", "company": "Trinity Health"}



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