Customer Service Representative
6 days ago
At Apex Ventures, we're seeking a skilled Customer Service Representative to join our team. As a member of our team, you'll have the opportunity to work for a modern, regional utility company with a strong tradition of excellence.
We provide electricity, gas, and district heating to our customers, as well as eco-friendly energy options. Our company is part of the Herten city group, which also includes marketing, building areas, and parking management.
As a Customer Service Representative, you'll interact with customers in person, over the phone, and in writing. You'll provide excellent customer service by accurately recording and managing customer data, offering comprehensive advice and information on our products, prices, and tariffs, and explaining invoices to customers.
To be successful in this role, you should have a completed commercial or technical education, several years of experience in customer service and acquisition, preferably in the energy industry, friendly and courteous manners, above-average customer and solution-oriented work style, excellent communication skills and written expression, and a strong willingness to perform and learn, flexibility, and commitment.
Key Responsibilities:
- Interact with customers in person, over the phone, and in writing
- Provide excellent customer service by accurately recording and managing customer data
- Offer comprehensive advice and information on our products, prices, and tariffs
- Explain invoices to customers
- Handle and resolve customer complaints
Requirements:
- A completed commercial or technical education
- Several years of experience in customer service and acquisition, preferably in the energy industry
- Friendly and courteous manners
- Above-average customer and solution-oriented work style
- Excellent communication skills and written expression
- Above-average willingness to perform and learn, flexibility, and commitment
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