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Customer Service Coordinator for Facilities
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Facility Customer Service Coordinator. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide accurate and timely information to customers regarding products and product applications.
- Ensure high levels of customer satisfaction through excellent service and communication.
- Build and maintain positive relationships with customers, understanding their needs and preferences.
- Process and verify customer orders to ensure accuracy and completeness.
- Develop and maintain knowledge of all products to provide effective recommendations and solutions.
- Act as a liaison between customers, sales representatives, and store staff to ensure seamless communication and service.
- Ensure compliance with company policies and procedures, including safety, loss prevention, and security protocols.
- Follow quality service standards and procedures to ensure exceptional customer experiences.
- Assist with moving and loading product as needed.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion.
- Must have at least one year of work experience in customer service, retail, or sales.
- Have an associate degree or higher in Business, Sales, or Marketing.
- Have at least one year of experience working as a Facility Coordinator.
- Have at least three years of work experience in customer service, retail, or sales.
- Have at least one year of work experience using material handling equipment.
- Have previous work experience selling paint and paint-related products.
- Have prior work experience operating tinting or color matching equipment.
At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional development and growth, and we value the unique talents and abilities of all our employees. We are committed to creating an inclusive and diverse workplace where everyone can thrive.
