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Customer Service Coordinator

4 weeks ago

Fargo, North Dakota, United States GXO Logistics Full time
About the Role

GXO Logistics is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders.

Key Responsibilities
  • Coordinate workload allocation among warehouse workers, material handlers, and drivers
  • Prepare work orders; troubleshoot orders and resolve discrepancies as needed
  • Assign and release orders sent for loading and unloading
  • Allocate and research inventory for orders
  • Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
  • Maintain and generate required reports
  • Process, audit, and file various documentation
Requirements
  • Proficiency in Microsoft Office
  • Ability to communicate effectively with carriers, customers, employees, and management
  • Proven ability to multitask and prioritize workload in a fast-paced environment
Preferred Qualifications
  • High school diploma or equivalent
  • Availability to work a flexible schedule when needed
  • 1 year of customer service experience
  • 6 months of experience in a warehouse setting
About GXO Logistics

GXO Logistics is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.