Customer Service Coordinator
4 weeks ago
GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions. We're seeking a skilled Customer Service Representative to join our team. As a key member of our logistics operations, you'll play a vital role in ensuring seamless workflow and exceptional customer service.
Key Responsibilities:
- Coordinate workload allocation among warehouse workers, material handlers, and drivers
- Prepare work orders, troubleshoot orders, and resolve discrepancies as needed
- Assign and release orders sent for loading and unloading
- Allocate and research inventory for orders
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
- Maintain and generate required reports
- Process, audit, and file various documentation
At a minimum, you'll need:
- Proficiency in Microsoft Office
- Ability to communicate effectively with carriers, customers, employees, and management
- Proven ability to multitask and prioritize workload in a fast-paced environment
- High school diploma or equivalent
- Availability to work a flexible schedule when needed
- 1 year of customer service experience
- 6 months of experience in a warehouse setting
GXO Logistics, Inc. is dedicated to providing superior support and solutions for our customers. We're proud to be an Equal Opportunity/Affirmative Action employer and adhere to CDC, OSHA, and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies to safeguard our employees and customers.
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