Customer Service Coordinator

5 days ago


Fargo, North Dakota, United States GXO Logistics Full time

Unlock Your Potential in Logistics

GXO Logistics is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We're seeking a talented Customer Service Representative to join our team and help us deliver exceptional service to our customers.

Key Responsibilities:

  • Coordinate workload allocation among warehouse workers, material handlers, and drivers to ensure efficient order fulfillment.
  • Prepare work orders, troubleshoot orders, and resolve discrepancies as needed to maintain a smooth workflow.
  • Assign and release orders sent for loading and unloading, and allocate and research inventory for orders.
  • Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs).
  • Maintain and generate required reports, process, audit, and file various documentation.

Requirements:

  • Proficiency in Microsoft Office and ability to communicate effectively with carriers, customers, employees, and management.
  • Proven ability to multitask and prioritize workload in a fast-paced environment.
  • High school diploma or equivalent, and 1 year of customer service experience, with 6 months of experience in a warehouse setting.

What We Offer:

We provide competitive compensation and a generous benefits package, including full health insurance, 401(k), life insurance, disability, and more. Our team is energetic, innovative, and dedicated to delivering exceptional service to our customers.

About GXO Logistics:

We engineer faster, smarter, leaner supply chains. Our greatest strength is our global team, and we're proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.



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