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Customer Service Representative

2 months ago

Fargo, North Dakota, United States The Village Family Service Center Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our office staff, you will be responsible for providing top-notch service to our clients over the phone and in person.

The ideal candidate will have a track record of success in a customer service role and be comfortable working in a fast-paced environment. Experience with healthcare office operations is a plus, but we are willing to train the right candidate.

Responsibilities will include answering phones, scheduling appointments, managing client records, and providing administrative support to our healthcare professionals. We offer flexible working hours and a supportive work environment.

Key Qualifications:

  • High school diploma or equivalent
  • Prior administrative or clerical experience preferred
  • Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel)
  • A highly organized multi-tasker who works well in a fast-paced environment
  • Excellent organizational, time management, and communication skills
  • The ability to work independently with a problem-solving mindset
  • Willingness to learn and grow with the company
  • Team-player and positive attitude

What We Offer:

  • Medical Insurance for you & your family partially paid by The Village
  • Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
  • 100% 403(b) Retirement Match up to 5% immediately at hire.
  • Voluntary Insurances including, dental, vision, FSA, Dependent Care FSA, Critical Illness, Hospital & Accident insurance, Petzey, Legal Shield/ID Shield.
  • Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.
  • 8 to 9 Paid holidays
  • Starting Paid Time Off (PTO) of 13 days/year.

If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, please submit your application for this exciting opportunity.

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.