Customer Service Manager

2 months ago


Fargo, North Dakota, United States Fergus Falls Area Family YMCA Full time

Job Summary

The Fergus Falls Area Family YMCA is seeking a highly motivated and customer-focused individual to serve as our Manager on Duty. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safety and security of our members and guests, and supporting the overall operations of our facility.

Key Responsibilities

  • Customer Service
    • Provide excellent customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
    • Assist members and guests with questions and issues, referring them to the appropriate staff as needed.
  • Facility Operations
    • Ensure the safety and security of members and guests, monitoring the facility and taking action as needed to prevent incidents.
    • Complete business transactions related to membership sales, program registration, and other facility operations.
  • Team Support
    • Assist the Member Services Coordinators with training and onboarding of new staff members.
    • Provide guidance and support to staff members as needed to ensure excellent customer service and facility operations.

Requirements

  • At least 18 years old
  • 1 year of customer service experience

Benefits

  • All employees receive a free YMCA membership
  • Part-time employees begin accruing Sick Leave immediately upon hire and Paid Time Off (PTO) after one year of employment
  • 12% Retirement Plan - The YMCA will automatically contribute an additional 12% of the eligible employee's monthly income into their YMCA Retirement Plan when the following requirements are met:
    • The employee has been employed with the YMCA for 2 years
    • The employee has worked 1,000 hours during each of any two 12-month periods
    • The employee is 21 years of age or older


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