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Workforce Development Specialist
2 months ago
The Customer Care Specialist plays a crucial role in the Michigan Works Team, serving as the first point of contact for visitors to the service center. This position requires a courteous, friendly, and helpful demeanor at all times.
Key Responsibilities- Provide excellent customer service to all visitors, addressing inquiries and referring them to relevant resources.
- Assist with day-to-day operations of the service center, including administrative and clerical support.
- Stay knowledgeable about core services and programs offered by Michigan Works, including education and training initiatives.
- Collaborate with local businesses to connect job seekers with employment opportunities.
- Utilize database systems to perform outreach connections and provide information on Michigan Talent Connect accounts and Unemployment Insurance.
- Ensure confidentiality and proper protection of customer information.
- Contribute to data entry and administrative support as needed.
- Strong communication and interpersonal skills.
- Ability to multitask and provide resolution in a variety of situations.
- Knowledge of community resources and services provided by embedded partners.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong problem-solving and analytical skills.
As a member of the Michigan Works Team, you will have the opportunity to make a meaningful impact in the lives of job seekers and employers in the community. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
