Customer Service Representative

2 weeks ago


Memphis, Tennessee, United States CarMax Full time

Location: Memphis, Tennessee

Company Overview: CarMax is redefining the automotive retail experience by providing a transparent and customer-focused approach to buying and selling vehicles.

Position Summary:

The Customer Specialist - Alternative Delivery plays a crucial role in delivering outstanding customer service within a dynamic, team-driven atmosphere. This position involves managing sales transactions and ensuring a seamless delivery process for vehicles, both at the store and offsite.

Key Responsibilities:

  • Facilitate the completion of sales transactions for home deliveries.
  • Present and confirm financing options and service agreements.
  • Implement strategies to meet sales targets.
  • Maintain knowledge of financing options and service policies.
  • Engage with customers and team members to provide exceptional service.
  • Process various business office tasks, including paperwork for vehicle sales and state DMV documentation.
  • Perform administrative duties such as data entry and document management.
  • Transport vehicles as required.
  • Adhere to all company policies and training timelines.
  • Conduct vehicle inspections and prepare them for customer delivery.

Qualifications:

  • Valid driver's license meeting company safety criteria.
  • Strong communication skills and attention to detail.
  • Ability to perform in a fast-paced environment.
  • Proficient in using computer programs and data management.
  • Physical capability to lift up to 25 lbs.
  • Flexibility to work in various environments and schedules.

About CarMax: CarMax is the largest retailer of used cars in the nation, recognized for our commitment to training, diversity, and creating a positive work environment. We are proud to be one of the FORTUNE 100 Best Companies to Work For.



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