Customer Service Representative
2 weeks ago
Location: Memphis, Tennessee
Company Overview: CarMax is redefining the automotive retail experience by providing a transparent and customer-focused approach to buying and selling vehicles.
Position Summary:
The Customer Specialist - Alternative Delivery plays a crucial role in delivering outstanding customer service within a dynamic, team-driven atmosphere. This position involves managing sales transactions and ensuring a seamless delivery process for vehicles, both at the store and offsite.
Key Responsibilities:
- Facilitate the completion of sales transactions for home deliveries.
- Present and confirm financing options and service agreements.
- Implement strategies to meet sales targets.
- Maintain knowledge of financing options and service policies.
- Engage with customers and team members to provide exceptional service.
- Process various business office tasks, including paperwork for vehicle sales and state DMV documentation.
- Perform administrative duties such as data entry and document management.
- Transport vehicles as required.
- Adhere to all company policies and training timelines.
- Conduct vehicle inspections and prepare them for customer delivery.
Qualifications:
- Valid driver's license meeting company safety criteria.
- Strong communication skills and attention to detail.
- Ability to perform in a fast-paced environment.
- Proficient in using computer programs and data management.
- Physical capability to lift up to 25 lbs.
- Flexibility to work in various environments and schedules.
About CarMax: CarMax is the largest retailer of used cars in the nation, recognized for our commitment to training, diversity, and creating a positive work environment. We are proud to be one of the FORTUNE 100 Best Companies to Work For.
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