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Customer Service Representative

2 months ago

Memphis, Tennessee, United States The Regional Medical Center of Memphis Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at The Regional Medical Center of Memphis. As a Customer Service Representative, you will be responsible for maintaining a clean and organized environment, providing exceptional customer service, and ensuring the smooth operation of our food service department.

Key Responsibilities
  • Customer Service
    • Provide excellent customer service to patients, visitors, and staff, responding to their needs and concerns in a timely and professional manner.
    • Interact with customers in a courteous and respectful manner, adhering to our hospital's customer service standards.
  • Food Service Operations
    • Maintain a clean and organized environment, including the cafeteria, kitchen, and other food service areas.
    • Operate a cash register, handle customer transactions, and maintain accurate records.
    • Prepare and serve food and beverages, following proper food safety and handling procedures.
  • Teamwork and Communication
    • Work effectively as a team member, communicating with colleagues and supervisors to ensure seamless operations.
    • Participate in ongoing training and education to improve skills and knowledge.
  • Confidentiality and Compliance
    • Maintain confidentiality of patient and hospital information, adhering to HIPAA and other relevant policies.
    • Comply with hospital policies, procedures, and regulations, including infection control and patient safety practices.
Requirements
  • Education
    • High school graduate or equivalent required.
  • Experience
    • Previous experience in food service, customer service, or a related field preferred.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask.
    • Basic math skills and accuracy with cash handling.
What We Offer

The Regional Medical Center of Memphis is committed to providing a positive and supportive work environment. We offer competitive compensation and benefits, opportunities for professional growth and development, and a chance to make a difference in the lives of our patients and community.