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Customer Service Representative

2 months ago

Memphis, Tennessee, United States Securitas Electronic Security Inc Full time
Job Title: Customer Service Representative

Securitas Electronic Security Inc, a leading provider of integrated security solutions, is seeking a dedicated and enthusiastic Customer Service Representative to join our team.

Job Summary:

We are looking for a highly skilled and customer-focused individual to handle customer inquiries, manage accounts, and provide exceptional support to ensure customer satisfaction.

Key Responsibilities:

  • Customer Service:
    • Manage incoming calls for customer service, billing inquiries, escalations, upgrade offers, and welcome calls to new customers.
  • Account Management:
    • Create new contracts for customers.
    • Request penalty charges for early termination of contracts.
    • Perform billing audits to ensure correct rates and contract terms.
  • Customer Account Maintenance:
    • Update customer account information such as names, addresses, contacts, and passwords.
    • Assist customers with setting up Payer Express (web portal/app).
  • Technical Support Assistance:
    • Assist the technical support team by creating tickets for service calls.
    • Support the team by validating service calls and upgrade requests.
  • Customer Retention and De-escalation:
    • Handle customer retention efforts and de-escalate tense situations to maintain positive relationships.
  • Billing and Invoicing:
    • Review and print invoices for customers.
    • Email statements and invoices to customers.
    • Answer all billing-related concerns.
    • Request adjustments to invoices as needed.

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and de-escalation skills.
  • Detail-oriented with strong organizational skills.
  • Proficiency in using customer service and billing software.
  • Ability to manage multiple tasks efficiently and prioritize effectively.
  • Experience in customer service, billing, or related fields is preferred.

Working Conditions:

  • This is a full-time position.
  • Some weekend or evening work may be required to meet client needs.

Application Process:

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.

We look forward to welcoming a proactive and dedicated individual to our team.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce.