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Customer Service Representative

2 months ago

Memphis, Tennessee, United States Reef Technology Inc. Full time

About the Role:

The Customer Service Representative ensures proper ticket handling and guest payments while delivering service that exceeds our customer/client expectations. This role is responsible for taking payments and assisting guests as they enter or exit the property.

Key Responsibilities:

  • Greet arriving and departing guests in a friendly and courteous manner.
  • Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary.
  • Issue and/or collect visitor parking tickets.
  • Match visitor ticket to parking rate schedule; collect proper payment from visitors and distribute correct change.
  • Complete lost ticket forms when original tickets cannot be located.
  • Complete shift/daily reconciliation of receipts, cash, and charges; accurately account for all funds within cashier drawer.
  • Perform revenue drops following specific location procedures.
  • Maintain a clean, orderly, and safe work area in and around the cashiers booth.
  • Answer the phone in a prompt and courteous manner, when required.
  • Immediately report any accidents, incidents, or safety concerns to Operations Manager or Shift Lead.
  • Communicate professionally at all times with guests, client, and teammates.

Requirements:

  • At least 18 years of age.
  • Basic math skills.
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Previous customer service experience, preferred.

Working Conditions:

Work is performed outdoors for extended periods of time, including up to the entire duration of shift. Employees are subject to environmental conditions, including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.