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Customer Service Representative

2 months ago


Memphis, Tennessee, United States Bj Nagle - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.

Key Responsibilities
  • Customer Interaction: Serve as the primary point of contact for clients, providing personalized support and resolving issues in a timely and professional manner.
  • Policy Assistance: Assist clients with questions and concerns regarding insurance policies, claims, and policy changes, ensuring accurate and up-to-date information is provided.
  • Information Provision: Provide detailed information about our insurance products and services, highlighting the benefits and features that meet clients' needs.
  • Administrative Tasks: Process policy renewals, endorsements, and cancellations, maintaining accurate and up-to-date customer records.
  • Problem Resolution: Address and resolve customer complaints in a professional and courteous manner, ensuring client satisfaction.
  • Team Collaboration: Work closely with team members to enhance the overall customer experience, sharing knowledge and best practices to drive sales growth.
Qualifications
  • Licensing: Must be able to obtain and maintain insurance licensing (Property, Casualty, Life & Health).
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Previous customer service experience, preferably in the insurance industry.
  • Skills: Excellent communication and interpersonal skills, high attention to detail, strong organizational skills, and proficiency with CRM-based systems.
  • Personal Attributes: Ability to work independently and as part of a team, professional demeanor, and a customer-first approach.
Benefits
  • Competitive salary based on experience.
  • Retirement plan.
  • Paid time off.
  • Professional development opportunities.
Why Join Us?
  • Professional Growth: Opportunities for career advancement and professional development.
  • Supportive Environment: Collaborative and supportive team atmosphere.
  • Impact: Make a difference in our community by helping customers protect what matters most to them.