Customer Service Specialist
2 weeks ago
Position Overview:
We are seeking a Customer Experience Consultant at CarMax, where you will play a vital role in enhancing the customer journey. Your efforts will bridge the gap between our customers' online and in-store experiences, ensuring they receive the utmost support throughout their car purchasing journey.
Key Responsibilities:
- Engage with customers via phone and online platforms to assess their needs for vehicle purchases.
- Guide customers through our vehicle inventory to find suitable options.
- Support customers from initial online inquiries to completing finance applications and scheduling vehicle deliveries.
- Facilitate a smooth transition from online interactions to in-store visits for an outstanding customer experience.
- Provide mentorship to peers while enhancing your own skill set.
- Achieve sales targets while delivering exceptional customer service.
- Earn performance-based incentives following training completion.
Qualifications:
- Proven experience in sales and customer service, ideally within a retail setting.
- Ability to excel in a dynamic sales environment.
- Strong listening skills and a customer-centric approach.
- Self-driven with a focus on achieving objectives.
- Excellent verbal and written communication abilities.
- Willingness to adapt to new technologies.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Adaptability to changing schedules based on business requirements.
- This is a hybrid role, requiring on-site presence one day per week.
- Must reside within a reasonable commuting distance from the Customer Experience Center.
About CarMax:
CarMax has transformed the automotive industry by offering customers the transparent and honest experience they deserve. With a vast network of locations and a dedicated team, we are committed to providing exceptional customer service. We value training, diversity, and employee development, and we are proud to be an equal opportunity employer.
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