Customer Service Specialist

2 weeks ago


Peachtree Corners, Georgia, United States CarMax Full time

Position Overview:

We are seeking a Customer Experience Consultant at CarMax, where you will play a vital role in enhancing the customer journey. Your efforts will bridge the gap between our customers' online and in-store experiences, ensuring they receive the utmost support throughout their car purchasing journey.

Key Responsibilities:

  • Engage with customers via phone and online platforms to assess their needs for vehicle purchases.
  • Guide customers through our vehicle inventory to find suitable options.
  • Support customers from initial online inquiries to completing finance applications and scheduling vehicle deliveries.
  • Facilitate a smooth transition from online interactions to in-store visits for an outstanding customer experience.
  • Provide mentorship to peers while enhancing your own skill set.
  • Achieve sales targets while delivering exceptional customer service.
  • Earn performance-based incentives following training completion.

Qualifications:

  • Proven experience in sales and customer service, ideally within a retail setting.
  • Ability to excel in a dynamic sales environment.
  • Strong listening skills and a customer-centric approach.
  • Self-driven with a focus on achieving objectives.
  • Excellent verbal and written communication abilities.
  • Willingness to adapt to new technologies.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Adaptability to changing schedules based on business requirements.
  • This is a hybrid role, requiring on-site presence one day per week.
  • Must reside within a reasonable commuting distance from the Customer Experience Center.

About CarMax:

CarMax has transformed the automotive industry by offering customers the transparent and honest experience they deserve. With a vast network of locations and a dedicated team, we are committed to providing exceptional customer service. We value training, diversity, and employee development, and we are proud to be an equal opportunity employer.



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