Customer Service Representative
4 days ago
About the Role:
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Brightree. As a key member of our customer support team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Initiate and receive calls to/from patients requiring resupply of sleep therapy products and collect information needed to complete an order
- Provide patient education regarding usage of in-home equipment
- Understand the unique requirements of patients and provide appropriate direction into a daily work list and documents results of calls
- Complete sales orders with accuracy and speed
Requirements:
- High school education required. Associates Degree and/or college coursework preferred
- Two years of call center experience or equivalent
- Prior remote experience highly preferred
- Quiet work-at-home environment free of interruption and distraction
- Must be a self-starter who can troubleshoot challenges on the fly
- Must have high speed internet wired via ethernet connection, no Wi-Fi, satellite or hotspot
- Strong communication skills on the telephone
- Excellent written communication skills
- Preferred experience working on a call center dialer
- Ability to multi-task in a fast-paced environment
- Ability to work independently
- Bilingual Spanish speaking is a plus
About Brightree:
Brightree is a leading provider of healthcare technology solutions, empowering healthcare providers to deliver high-quality care to their patients. We are committed to creating a diverse and inclusive culture, encouraging individual expression in the workplace and thriving on the innovative ideas this generates.
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