Current jobs related to Client Enrollment Support Specialist - Peachtree Corners, Georgia - Brightree

  • Customer Service Enrollment Specialist

    1 month ago

    Peachtree Corners, Georgia, United States Brightree Full time

    About the RoleBrightree is a technology company that prioritizes people. We develop innovative solutions and services for the post-acute care industry, helping organizations streamline processes, improve efficiency, and increase profitability.As an Enrollment Specialist, you will provide exceptional customer service and support via different channels of...

  • Technical Support Specialist for Accounting Software

    2 months ago

    Peachtree Corners, Georgia, United States Visionaire Partners Full time

    Technical Support Specialist for Accounting SoftwareAn exciting opportunity has arisen to become a part of a dynamic software organization as a Technical Support Specialist focused on accounting solutions. KEY RESPONSIBILITIES:Deliver support for accounting software via phone and email communication.Manage a high volume of support inquiries during peak...

  • Customer Support Specialist

    3 days ago

    Peachtree Corners, Georgia, United States Brightree Full time

    Job SummaryAt Brightree, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities• Provide timely and effective technical support to customers via phone, email, and chat• Troubleshoot...

  • Technical Support Specialist

    3 weeks ago

    Peachtree Corners, Georgia, United States Visionaire Partners Full time

    Client Support AnalystAn exciting opportunity awaits at Visionaire Partners for a Client Support Analyst. KEY RESPONSIBILITIES:Deliver exceptional support for accounting software via phone and email.Manage a high volume of support inquiries during peak periods, addressing 20 to 30 issues daily, while handling 2 to 6 inquiries on average throughout the rest...

  • Software Support Specialist

    1 month ago

    Peachtree Corners, Georgia, United States Visionaire Partners Full time

    Software Support AnalystExciting opportunity to contribute to the success of Visionaire Partners as a Software Support Analyst.Key Responsibilities:Provide expert accounting software support via phone and email.Manage a high volume of support issues during peak periods, prioritizing matters based on severity.Assist clients remotely with software...

  • Business Support Specialist

    2 weeks ago

    Peachtree Corners, Georgia, United States Computacenter Full time

    About the RoleThe Vendor Business Support Specialist will be responsible for managing and claiming funding from manufacturers' marketing and business development programs.This role will report to the VBS Team Leader and work under supervision, prioritizing tasks and ensuring timely completion.Key ResponsibilitiesPartner with business leaders to deliver...

  • Software Support Specialist

    4 weeks ago

    Peachtree Corners, Georgia, United States Visionaire Partners Full time

    Software Support AnalystExciting new opportunity to join Visionaire Partners as a Software Support Analyst. Key Responsibilities:Provide top-notch accounting software support over the phone and email.During peak seasons, handle 20 to 30 support issues daily, while during the remainder of the year, focus on documentation for our knowledge base, website,...

  • Application Support Specialist

    2 weeks ago

    Peachtree Corners, Georgia, United States Alogent Full time

    Job Title: Application Support EngineerAlogent is a leading provider of item processing, document management, and digital banking solutions to credit unions and banks. We are seeking an experienced Application Support Engineer to join our team.Job Overview:The Application Support Engineer will work closely with customers to resolve technical and operational...

  • Print Services Specialist

    4 weeks ago

    Peachtree Corners, Georgia, United States General Business Solutions Full time

    Job OverviewWe are seeking a highly skilled Print Services/Graphic Design Specialist to join our team at General Business Solutions. As a key member of our team, you will be responsible for supporting clients and sales teams in producing high-quality projects, from branding collateral and marketing materials to indoor and outdoor signage.Key...

  • Graphic Design Specialist

    4 weeks ago

    Peachtree Corners, Georgia, United States General Business Solutions Full time

    Job OverviewAt General Business Solutions, we're seeking a highly skilled Graphic Design Specialist to join our team. As a key member of our print services team, you'll be responsible for producing high-quality designs and materials that support our clients' branding and marketing efforts.Key ResponsibilitiesCollaborate with our sales team to identify and...

  • Spanish-English Receptionist and Admin Support

    2 months ago

    Peachtree Corners, Georgia, United States CarynHealth Full time

    CarynHealth is ExpandingAbout CarynHealthCarynHealth is a managed service provider based in Atlanta, specializing in innovative cloud technology solutions tailored for the healthcare insurance and sharing program sectors. Our secure and scalable digital platform enhances the healthcare experience through applications designed for enrollment, member...

  • Installation Specialist

    1 week ago

    Peachtree Corners, Georgia, United States Closets by Design Atlanta Full time

    Job SummaryClosets by Design Atlanta is seeking a skilled Installation Specialist to join our team. As an Installation Specialist, you will assist experienced installers with the installation of custom closets, home office furniture, and other products in a safe and efficient manner.The ideal candidate will possess strong communication skills, a commitment...

  • Software Platform Training Specialist

    4 weeks ago

    Peachtree Corners, Georgia, United States Ceras Health Inc Full time

    Job Title: Software Platform Training SpecialistCeras Health Inc is seeking a skilled Software Platform Training Specialist to join our team. As a key member of our training team, you will be responsible for developing, delivering, and optimizing training programs for our healthcare software platforms.Key Responsibilities:Design and create comprehensive...

  • Loan Activation Specialist

    4 days ago

    Peachtree Corners, Georgia, United States Ameris Full time

    Job SummaryAmeris Bank is seeking a highly skilled Loan Activation Specialist to join our team. As a key member of our financial services team, you will be responsible for gathering loan documentation, communicating with internal staff and external partners, and reviewing documents to ensure compliance with established underwriting guidelines.Key...

  • Loan Activation Specialist

    3 days ago

    Peachtree Corners, Georgia, United States Ameris Full time

    Job DescriptionAmeris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities. As a Loan Activation Specialist, you will play a crucial role in ensuring the loan package meets established underwriting guidelines.Key ResponsibilitiesAnalyze incoming loan documentation to ensure satisfaction of company underwriting...

  • Office and HR Coordinator

    1 month ago

    Peachtree Corners, Georgia, United States LSGF Management - Corp Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office and HR Specialist to join our team at LSGF Management - Corp. As an Office and HR Specialist, you will be responsible for providing administrative support to our office and human resources functions.Key ResponsibilitiesProvide exceptional customer service to guests and callers, directing...

  • Print Services/Graphic Design Specialist

    3 days ago

    Peachtree Corners, Georgia, United States General Business Solutions Full time

    Job DescriptionWe are seeking a highly skilled Graphic Design and Print Production Specialist to join our team at General Business Solutions. As a key member of our team, you will be responsible for supporting clients and the sales team in producing a wide range of projects, from branding collateral and marketing materials to indoor and outdoor...

  • Application Support Engineer

    1 week ago

    Peachtree Corners, Georgia, United States Alogent Full time

    Alogent is a leading provider of item processing, document management, and digital banking solutions to credit unions and banks. We have over 25 years of experience in delivering technology, support, and expertise to help financial institutions overcome business challenges.Our partnership-based approach to working through business issues has been recognized...

  • Durable Medical Equipment Billing Specialist

    3 weeks ago

    Peachtree Corners, Georgia, United States Brightree Full time

    Job Title: Durable Medical Equipment Billing SpecialistBrightree, a subsidiary of ResMed, is a leading provider of cloud-based patient management software. As a Durable Medical Equipment Billing Specialist, you will play a critical role in ensuring the success of our Billing Center.Responsibilities:Develop and maintain in-depth knowledge of multiple...

  • Access Controls Specialist

    1 week ago

    Peachtree Corners, Georgia, United States INSPYR Solutions Full time

    Job Title: Access Controls SpecialistJob Summary: We are seeking a skilled Access Controls Specialist to join our team at INSPYR Solutions. As a key member of our team, you will be responsible for the installation, maintenance, and repair of security alarm wiring and equipment, as well as access control equipment. Key Responsibilities: Inspect installation...

Client Enrollment Support Specialist

2 months ago

Peachtree Corners, Georgia, United States Brightree Full time

At Brightree by ResMed, we pride ourselves on being a technology-driven organization, but at our core, we are dedicated to people. We create innovative, comprehensive technology solutions and services tailored for individuals navigating everyday challenges in the post-acute care sector. Brightree enhances operational workflows, boosts efficiency, and drives profitability. For over fifteen years, we have earned the trust of organizations of all sizes through our extensive solutions, leadership, and unparalleled customer support. Each day, we strive to develop new methods to positively influence our clients' businesses and the lives of patients, because at Brightree, our focus is on people.

The Enrollment Support Specialist plays a crucial role in delivering outstanding customer service and assistance through various communication channels. Key responsibilities include addressing customer inquiries related to products, services, order processing, data entry, and resolving complaints. Specialists also identify potential sales opportunities linked to customer inquiries. Furthermore, Enrollment Support Specialists provide initial technical support and escalate issues to the appropriate teams for prompt resolution.

Key Responsibilities:

  • Process incoming enrollment requests in accordance with established operating procedures and documented workflows.
  • Manage and fulfill customer activation requests within Brightree and third-party systems following specified guidelines.
  • Collaborate daily with internal and external partners to ensure a positive and successful enrollment experience for clients.
  • Sort and direct incoming correspondence to the appropriate parties.
  • Respond to customer inquiries regarding system setups and activations.
  • Accurately document interactions with customers and vendors in Salesforce, adhering to standard processes.
  • Follow departmental protocols for case tracking and system updates.
  • Handle customer and internal escalations in line with departmental guidelines.
  • Inform customers about first-time activations that require simple walkthrough training.

Qualifications and Experience:

Required:

  • Proficiency in software applications such as Word and Excel.
  • Proven ability to consistently adhere to documented processes or task workflows.
  • Demonstrated capability to manage detailed tasks with precision and thoroughness.
  • Ability to multitask and prioritize ongoing responsibilities effectively.
  • Experience in completing analytical tasks with minimal supervision.
  • Capacity to work independently as well as collaboratively within a team.
  • Strong verbal and written communication skills for effective interaction with customers and partners.
  • Availability to work standard business hours.

Preferred:

  • Experience with Customer Relationship Management tools, particularly Salesforce.
  • Familiarity with electronic insurance setups and processes.
  • Three or more years of experience in healthcare claims and customer service.

Joining Brightree means more than just contributing to a healthier world; it’s about discovering a career that is challenging, supportive, and inspiring. Our culture, driven by excellence, empowers you to not only achieve your goals but also to set new ones. We are committed to fostering a diverse and inclusive environment, encouraging individual expression in the workplace, and thriving on the innovative ideas that emerge from this diversity.