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Customer Experience Representative

2 months ago

Peachtree Corners, Georgia, United States CarMax Full time
About the Role

At CarMax, we're committed to delivering an exceptional customer experience. As a Customer Experience Specialist, you'll play a vital role in ensuring our customers receive the highest level of service.

Key Responsibilities
  • Connect with customers via phone, email, or online chat to address their inquiries and concerns.
  • Triage incoming calls to ensure customers receive the most appropriate support.
  • Process payments and update customer information in our systems.
  • Adhere to company policies and procedures, including collection laws and regulations.
  • Work collaboratively with a high-energy team to meet goals and objectives.
Requirements
  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Basic computer knowledge, including word processing and typing skills.
  • Ability to work flexible hours, including nights, weekends, and holidays.
About CarMax

CarMax is a leading retailer of used cars, with over 200 locations nationwide. We're committed to delivering an honest, transparent, and high-integrity experience for our customers. Our team of over 25,000 associates work together to achieve this goal.